Frequently Asked Questions
Everything you need to know about our solid wood furniture and services.
What type of wood is used in your furniture?
We specialize in sustainably sourced solid pine wood from renewable forests. Our furniture is crafted to highlight the natural beauty and durability of real wood, ensuring no MDF or particle board is used in our primary structures.
How long does shipping typically take?
Most orders are processed within 1-2 business days. Depending on your location, standard transit time ranges from 3 to 7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Does the furniture require assembly?
Yes, our furniture is shipped flat-packed to ensure safe transit and lower shipping costs. We provide comprehensive, step-by-step instruction manuals and all necessary hardware to make the assembly process as smooth as possible.
What is your return policy?
We offer a 30-day return policy for items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return. Please note that return shipping fees may apply.
Do you offer a warranty on your products?
Yes, all Grain Wood Furniture products come with a 1-year limited warranty against manufacturing defects. We stand behind the quality of our craftsmanship and will replace any defective parts free of charge.
How should I care for my solid wood furniture?
To maintain the finish, we recommend dusting regularly with a soft, dry cloth. Avoid using harsh chemical cleaners or placing the furniture in direct sunlight or near heat sources, as this can cause the wood to warp or fade over time.